Big & Tall Favorites

Big & Tall Favorites

Big and Tall Ergonomic Executive Office Chair 400 lb Capacity With Wide PU Leather Seat and High Back - Platinum-Level Office Chairs25625695
Big and Tall Ergonomic Executive Chair, 400 lb, PU Leather
$334.99
$334.99
555596381555596391
High Back Reclining Office Chair with Footrest, Cream
$302.66
$302.66
Platinum-Level Premium Big And Tall Leather Executive Office Chair Reclining High Back Beige 500 Pound Capacity - Platinum-Level Office ChairsPlatinum-Level Premium Big And Tall Leather Executive Office Chair Reclining High Back Beige 500 Pound Capacity - Platinum-Level Office Chairs
Big And Tall Leather Executive Office Chair, Beige 500lb
$273.99
$273.99
Comfort Upgrades

Comfort Upgrades

Ergonomic Memory Foam Seat Cushion For Office Chair Back Support Platinum-Level Office ChairsErgonomic Memory Foam Seat Cushion For Office Chair Back Support Platinum-Level Office Chairs
Ergonomic Memory Foam Seat Cushion for Office Chairs
$24.99
$24.99
Ergonomic Seat Cushion With Memory Foam Support For Posture AEXErgonomic Seat Cushion With Memory Foam Support For Posture AEX
Ergonomic Seat Cushion With Memory Foam Support For Posture
$15.99
$15.99
Big And Tall Office Chair With Wide Seat Cushion And Ergonomic Support For Heavy Adults - Platinum-Level Office Chairs25625622
Big and Tall Ergonomic Office Chair with Wide Seat Cushion
$235.99
$235.99

Warranty & SureBright Product Protection

Warranty & product protection

Every Platinum-Level chair comes with a 1-year manufacturer's warranty. For longer coverage, including accidental damage, you can add a SureBright protection plan.

SureBright

Product protection

Work happy. Your chair is covered.

Add a SureBright protection plan and enjoy your Platinum-Level chair with extra peace of mind, long after your warranty ends.

  • Accidental damage plans
  • Extended coverage
  • Easy online claims
File a claimWarranty FAQs
Smiling woman working on a laptop in a bright, colorful office
Covered by SureBrightSupport by email, phone and chat

Why add SureBright protection?

1

Accidental damage

Accidental plans cover sudden, unforeseen damage such as drops and liquid spills.

2

Extended coverage

Coverage for mechanical breakdowns and wear and tear that affects how your chair works.

3

Easy claims

File online in a few clicks, or reach SureBright by email, phone or chat.

Your coverage at a glance

Platinum-Level warranty SureBright protection plan
Included Free with every chair Optional add-on
Term 1 year Extended term, based on the plan you choose
Defects in materials & workmanship Yes Yes
Mechanical breakdown & wear and tear Manufacturing defects only Yes
Accidental damage (spills, drops) No Yes, with accidental plans
Who to contact Platinum-Level customer service SureBright

How to get a plan

  1. Choose a SureBright plan on the product page before you add your chair to the cart.
  2. Already bought your chair? Plans can be added within 30 days of your original purchase.
  3. After checkout, SureBright emails your coverage details and claim instructions.

How to file a SureBright claim

  1. Log in to the SureBright Customer Portal with the email address you used at checkout.
  2. Select your chair and describe the issue. Photos help speed things up.
  3. SureBright will arrange a repair, replacement or reimbursement under your plan terms.

If your chair arrives damaged or a part is missing, contact Platinum-Level first. For covered issues after your chair is assembled and in use, contact SureBright.

Cancellations & refunds

  • Cancel within 30 days of purchase for a full refund.
  • After 30 days, refunds are pro-rated. Refunds may be calculated differently if a claim has been filed.
  • If you return your chair, the plan price is refunded as well.

Helpful links

Contact us

SureBright support

Phone: 855-306-4874
Email: support@surebright.com
Portal: customer.surebright.com

Platinum-Level customer service

Phone: 1-888-786-0102
Email: customerservice@platinum-level.com
Hours: Monday to Saturday, 9am to 7pm PT

Protection plans are provided and administered by SureBright, not Platinum-Level. Coverage, terms and exclusions vary by plan. See "What's Covered" on the product page and your plan's Terms and Conditions for full details.