Office Chair Return Policy from Platinum-Level Office Chairs

1. In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at customerservice@platinum-level.com and include the evidence if required.
2. After we have approved the order refund, return, or exchange, the product must be returned to one of our warehouse that we will provide you with the address.
3. You must return the product and provide a tracking number.
4. Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
5. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item that's being returned.

6. *There is a restocking fee associated with returned items, which varies depending on the manufacturer. The fee can range from 0% to 25%. If you are planning to return an item, please contact us beforehand so we can inform you of the applicable fee.

   However, if your item arrives damaged or defective, the restocking fee and return shipping will not be charged. In these cases, COMPANY will not be responsible for any return fees incurred if you choose to ship the item back at your own expense.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@platinum-level.com. Please note that returns will need to be sent to the warehouse that we will notify you to send it to.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@platinum-level.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on  discontinued sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@platinum-level.com.

For a faster processing of your Return/Exchange please click here