Return Policy: 30-Day Free Returns | Platinum-Level

Returns & refunds

We want you to love your chair. If it is not the right fit, you can return it within 30 days of delivery, and return shipping is free.

How to start a return

1. Email customerservice@platinum-level.com or call 1-888-786-0102 with your order number and a photo of the item.
2. Once your return is approved, we email you a prepaid return label and the warehouse address.
3. Pack the chair securely, ideally in its original packaging, and drop it off with the carrier.
4. We inspect your return and issue your refund.

We can't accept packages sent without an approved return.

Eligibility

• Items must be unused, in sellable condition and returned with all parts and hardware.
• We can't accept chairs with stains, odors, pet hair or damage that happened after delivery.
• Original packaging is strongly recommended, because chairs shipped without it are often damaged in transit.

Damaged, defective or missing parts

Please inspect your order when it arrives. Report shipping damage or missing parts within 7 days, with photos of the box and the item. We will send replacement parts, a replacement chair or a full refund at no cost to you.

Non-returnable items

• Custom or special-order items
• Clearance items marked "Final Sale"
• Gift cards

Refunds

We inspect returns within 3 business days of receiving them. Approved refunds go to your original payment method, and your bank may take 5-10 business days to post them.

Exchanges

For the fastest exchange, return the original item and place a new order.

Marketplace orders

Orders placed on Amazon, Walmart, Best Buy or another marketplace follow that marketplace's return process.

See our full refund policy.