Refund policy

30-day returns. You can request a return within 30 days of delivery. Email customerservice@platinum-level.com or call 1-888-786-0102 with your order number and a photo of the item.

Eligibility. Items must be unused, in sellable condition, and returned with all parts and hardware. We can't accept chairs with stains, odors, pet hair or damage that happened after delivery. Original packaging is strongly recommended, because chairs shipped without it are often damaged in transit.

How returns work. Once we approve your request, we email a prepaid return label and the warehouse address. We can't accept packages sent without an approved return.

Free return shipping. Returns are free, including change-of-mind returns. We email a prepaid label, and there is no restocking fee.

Damaged or defective items. Inspect your order when it arrives. Report shipping damage or missing parts within 7 days, with photos of the box and the item. We will send replacement parts, a replacement chair, or a full refund at no cost to you.

Non-returnable items. Custom or special-order items, clearance items marked "Final Sale", and gift cards.

Refunds. We inspect returns within 3 business days of receiving them. Approved refunds go to your original payment method, and your bank may take 5-10 business days to post them.

Marketplace orders. Orders placed on Amazon, Walmart, Best Buy or another marketplace follow that marketplace's return process.

Exchanges. For the fastest exchange, return the original item and place a new order.