Frequently Asked Questions

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Help center

Answers to the questions we hear most. Can't find what you need? Our team is happy to help.

Orders and shipping

Is shipping really free?

Yes. Every order ships free to the 48 contiguous United States. See our shipping policy for details.

How long will my order take to arrive?

Orders are processed within 1-2 business days, and most arrive within 2-7 business days. Large or bulk orders ship by freight and may take 5-10 business days.

Do you ship to Alaska, Hawaii or outside the US?

Not at this time. We ship to the 48 contiguous states only, and we cannot deliver to PO boxes or APO/FPO addresses.

Can businesses order in bulk?

Yes. We supply offices, schools, churches and event spaces. Contact us for a bulk quote.

Returns and warranty

What is your return policy?

You can return items within 30 days of delivery. Return shipping is free and there is no restocking fee. See our return policy.

What if my chair arrives damaged or a part is missing?

Report it within 7 days with photos of the box and item, and we will send replacement parts, a replacement chair or a full refund at no cost to you.

Do your chairs come with a warranty?

Yes. Every chair includes a 1-year warranty.

Our chairs

Are your chairs ergonomic?

Our ergonomic chairs are designed with features such as lumbar support, adjustable seat height, tilt control and adjustable armrests to support healthy posture during long workdays.

What types of chairs do you offer?

We carry ergonomic task chairs, executive chairs, big and tall chairs, gaming chairs, criss-cross chairs, velvet and designer chairs, drafting stools, conference and stacking chairs, plus seating accessories.

What weight capacity do your chairs support?

Most chairs support 250-350 lbs. Our big and tall models offer higher capacities. Check each product page for the exact rating.

Are the chairs easy to assemble?

Yes. Most chairs ship partially assembled with tools and instructions included, and assembly typically takes 10-20 minutes.

How do I clean and care for my chair?

Vacuum fabric regularly, spot clean with mild soap and water, wipe leather and frames with a damp cloth, and avoid harsh chemicals. See our blog for detailed care guides.

Payment

Can I pay over time?

Yes. Qualifying orders can be financed with Affirm at checkout. See financing options.

Where else can I buy Platinum-Level chairs?

Our products are available on our website and through our authorized marketplace partners.

Questions? We're here to help.

Call 1-888-786-0102 or email customerservice@platinum-level.com. Support hours: Monday to Saturday, 9am to 7pm PT.