# Return Policy

If your customer requests a refund, return, or exchange, please contact our Customer Support Team at [**customerservice@platinum-level.com**](mailto:customerservice@platinum-level.com) and provide any required documentation or evidence.

Once a refund, return, or exchange request has been approved, we will provide the appropriate warehouse return address. The product must be returned to the designated warehouse, and a valid tracking number must be provided.

After the tracking number has been submitted (or once the returned product has been received and inspected), we will either:

-   Ship a replacement product, or
-   Issue a refund to the original method of payment, less any applicable shipping charges.

For damaged, defective, or incorrect products, a tracking number for the returned item is required before a replacement or refund can be processed.

## Restocking Fees

A restocking fee may apply to returned items, depending on the manufacturer. Restocking fees typically range from **0% to 25%** of the purchase price.

If you are considering a return, please contact us before returning the item so we can advise you of any applicable restocking fees.

**Damaged, defective, or incorrectly shipped items are exempt from restocking fees and return shipping charges.**

Please note that Platinum-Level Office Chairs is not responsible for any return shipping expenses incurred if you choose to return an item without following our approved return process.

## 30-Day Return Policy

We offer a **30-day return policy**, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

-   Be in the same condition in which it was received
-   Be unused and unworn
-   Include all original tags and packaging
-   Be accompanied by proof of purchase or receipt

To initiate a return, please contact [**customerservice@platinum-level.com**](mailto:customerservice@platinum-level.com) or use our Return/Exchange Portal. Returns must be shipped only to the warehouse address provided by our Customer Support Team.

Items returned without prior authorization will not be accepted.

For questions regarding returns, please contact us at [**customerservice@platinum-level.com**](mailto:customerservice@platinum-level.com).

## Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and provide a resolution.

## Non-Returnable Items

The following items are not eligible for return:

-   Custom-made or personalized products
-   Special-order items
-   Products damaged due to misuse, abuse, or unauthorized modifications
-   Hazardous materials, flammable liquids, or gases
-   Discontinued, clearance, or final-sale items
-   Gift cards

If you have questions regarding a specific item, please contact Customer Support before purchasing.

## Exchanges

The quickest way to receive a replacement item is to return the original item and place a new order once the return has been approved.

## European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within **14 days** of delivery for any reason and without justification.

Returned items must be:

-   Unused and unworn
-   In their original packaging
-   Accompanied by all tags and proof of purchase

## Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within **5–7 business days**. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than **15 business days** have passed since your refund was approved and you have not received your funds, please contact us at [**customerservice@platinum-level.com**](mailto:customerservice@platinum-level.com).

## Return & Exchange Portal

For faster processing of returns and exchanges, please use our [**Return & Exchange Portal**.](https://platinum-level-office-chairs.returnpro.com/shopper-portal/return-portal/order-info)

For additional assistance, contact our Customer Support Team at [**customerservice@platinum-level.com**](mailto:customerservice@platinum-level.com).

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> Source: [Platinum-Level Office Chairs](https://www.platinum-level.com/pages/return-policy)